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Digital HR: How AI and technology are changing work

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Photo by Aidin Keranrekab, Unsplash, 2025.  How will AI and digitalisation change HR work? HR isn't "going digital" – it is digital. From recruitment funnels to learning to workforce planning, data now forms the trails of employee experience. Add on artificial intelligence, and suddenly, everyday HR choices can be faster, more personalised and fairer. Where AI and digital tools change the work? Recruitment.  Digital platforms already automate job distribution and scheduling; AI adds pattern-spotting that can surface adjacent skills. The OECD's multi-country surveys find employers and workers broadly positive about AI's effects on performance and working conditions, while still cautious about job loss, so transparency and design choices matter. Learning & careers. Digital learning makes development on demand. AI can recommend content and internal gigs as skills evolve, provided human oversight and clear opt-outs happen. OECD Policy brief work shows skill dem...
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The Evolving Role of HR in the 2020s: Challenges and Responsibilities

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  Photo by Mimi Thian, Unsplash, 2025. What are the requirements for HR today? If the 2010s were about building HR capability, the 2020s are about demonstrating that HR does work. If you walk into any management meeting today, you will hear the same tensions: flexibility versus fairness; global standards versus local nuance; productivity targets versus human energy. The Deloit report on next HR trends say leaders don't have to choose because great organisations design for both business and human outcomes at once. What is genuinely hard right now in HR? Engagement and trust of employees are fragile.  Global engagement fell through 2024, with managers in particular feeling this. In the USA, Gallup data shows the slip is real and costly making manager enablement and meaningful conversations non-negotiable. Employee relations have grown up.   The latest HR Acuity report benchmarking across 8m+ employees flags rising misconduct claims and data gaps in how cases are tracked ...
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